Error: Code 213 8 - A problem has occured with the licensing of this product. Restart and re-launch the product. If this problem stills occurs after restarting, contact customer service for further assistance, and mention the error code shown at the bottom of this screen.

How to fix the Runtime Code 213 8 A problem has occured with the licensing of this product

This article features error number Code 213 8, commonly known as A problem has occured with the licensing of this product described as A problem has occured with the licensing of this product. Restart and re-launch the product. If this problem stills occurs after restarting, contact customer service for further assistance, and mention the error code shown at the bottom of this screen.

About Runtime Code 213 8

Runtime Code 213 8 happens when Adobe Acrobat fails or crashes whilst it's running, hence its name. It doesn't necessarily mean that the code was corrupt in some way, but just that it did not work during its run-time. This kind of error will appear as an annoying notification on your screen unless handled and corrected. Here are symptoms, causes and ways to troubleshoot the problem.

Definitions (Beta)

Here we list some definitions for the words contained in your error, in an attempt to help you understand your problem. This is a work in progress, so sometimes we might define the word incorrectly, so feel free to skip this section!

  • Contact - A person who may be approached for information or assistance or the action of communicating with someone, typically in order to give or receive information.
  • Error code - An error code is a value returned to provide context on why an error occurred
  • Launch - The definition of a launch is an event at which something, such as an applicationprogram is started.
  • Mention - For tagging users or profile in text body based on delimiters like `@` or `#` similar to Twitter or Facebook.
  • Product - A product is a good that can be bought or sold
  • Restart - Restart refers to the process where a software program or system is systematically and preferably gracefully shut down then automatically invoked to full functionality without intervention from the user.
  • Screen - A screen on a device, such as an iPhone or other smartphone
  • Service - A Service is a long-running executable that performs specific functions and which is designed not to require user intervention.

Symptoms of Code 213 8 - A problem has occured with the licensing of this product

Runtime errors happen without warning. The error message can come up the screen anytime Adobe Acrobat is run. In fact, the error message or some other dialogue box can come up again and again if not addressed early on.

There may be instances of files deletion or new files appearing. Though this symptom is largely due to virus infection, it can be attributed as a symptom for runtime error, as virus infection is one of the causes for runtime error. User may also experience a sudden drop in internet connection speed, yet again, this is not always the case.

Fix A problem has occured with the licensing of this product (Error Code 213 8)
(For illustrative purposes only)

Causes of A problem has occured with the licensing of this product - Code 213 8

During software design, programmers code anticipating the occurrence of errors. However, there are no perfect designs, as errors can be expected even with the best program design. Glitches can happen during runtime if a certain error is not experienced and addressed during design and testing.

Runtime errors are generally caused by incompatible programs running at the same time. It may also occur because of memory problem, a bad graphics driver or virus infection. Whatever the case may be, the problem must be resolved immediately to avoid further problems. Here are ways to remedy the error.

Repair Methods

Runtime errors may be annoying and persistent, but it is not totally hopeless, repairs are available. Here are ways to do it.

If a repair method works for you, please click the upvote button to the left of the answer, this will let other users know which repair method is currently working the best.

Please note: Neither nor it's writers claim responsibility for the results of the actions taken from employing any of the repair methods listed on this page - you complete these steps at your own risk.

up vote 1 down vote accepted
When you get a runtime error, keep in mind that it is happening due to programs that are conflicting with each other. The first thing you can do to resolve the problem is to stop these conflicting programs.
  • Open Task Manager by clicking Ctrl-Alt-Del at the same time. This will let you see the list of programs currently running.
  • Go to the Processes tab and stop the programs one by one by highlighting each program and clicking the End Process buttom.
  • You will need to observe if the error message will reoccur each time you stop a process.
  • Once you get to identify which program is causing the error, you may go ahead with the next troubleshooting step, reinstalling the application.
Using Control Panel
  • For Windows 7, click the Start Button, then click Control panel, then Uninstall a program
  • For Windows 8, click the Start Button, then scroll down and click More Settings, then click Control panel > Uninstall a program.
  • For Windows 10, just type Control Panel on the search box and click the result, then click Uninstall a program
  • Once inside Programs and Features, click the problem program and click Update or Uninstall.
  • If you chose to update, then you will just need to follow the prompt to complete the process, however if you chose to Uninstall, you will follow the prompt to uninstall and then re-download or use the application's installation disk to reinstall the program.
Using Other Methods
  • For Windows 7, you may find the list of all installed programs when you click Start and scroll your mouse over the list that appear on the tab. You may see on that list utility for uninstalling the program. You may go ahead and uninstall using utilities available in this tab.
  • For Windows 10, you may click Start, then Settings, then choose Apps.
  • Scroll down to see the list of Apps and features installed in your computer.
  • Click the Program which is causing the runtime error, then you may choose to uninstall or click Advanced options to reset the application.
Virus infection causing runtime error on your computer must immediately be prevented, quarantined or deleted. Make sure you update your virus program and run a thorough scan of the computer or, run Windows update so you can get the latest virus definition and fix.
You might be getting the error because of an update, like the MS Visual C++ package which might not be installed properly or completely. What you can do then is to uninstall the current package and install a fresh copy.
  • Uninstall the package by going to Programs and Features, find and highlight the Microsoft Visual C++ Redistributable Package.
  • Click Uninstall on top of the list, and when it is done, reboot your computer.
  • Download the latest redistributable package from Microsoft then install it.
You might also be experiencing runtime error because of a very low free space on your computer.
  • You should consider backing up your files and freeing up space on your hard drive
  • You can also clear your cache and reboot your computer
  • You can also run Disk Cleanup, open your explorer window and right click your main directory (this is usually C: )
  • Click Properties and then click Disk Cleanup
If the error is related to a bad graphics driver, then you may do the following:
  • Open your Device Manager, locate the graphics driver
  • Right click the video card driver then click uninstall, then restart your computer
If the error you are getting is related to the Internet Explorer, you may do the following:
  1. Reset your browser.
    • For Windows 7, you may click Start, go to Control Panel, then click Internet Options on the left side. Then you can click Advanced tab then click the Reset button.
    • For Windows 8 and 10, you may click search and type Internet Options, then go to Advanced tab and click Reset.
  2. Disable script debugging and error notifications.
    • On the same Internet Options window, you may go to Advanced tab and look for Disable script debugging
    • Put a check mark on the radio button
    • At the same time, uncheck the "Display a Notification about every Script Error" item and then click Apply and OK, then reboot your computer.
If these quick fixes do not work, you can always backup files and run repair reinstall on your computer. However, you can do that later when the solutions listed here did not do the job.
Other languages:

Wie beheben Fehler 213 8 (Bei der Lizenzierung dieses Produkts ist ein Problem aufgetreten) - Bei der Lizenzierung dieses Produkts ist ein Problem aufgetreten. Starten Sie das Produkt neu und starten Sie es neu. Wenn dieses Problem nach dem Neustart weiterhin auftritt, wenden Sie sich an den Kundendienst, um weitere Unterstützung zu erhalten, und geben Sie den unten auf diesem Bildschirm angezeigten Fehlercode an.
Come fissare Errore 213 8 (Si è verificato un problema con la licenza di questo prodotto) - Si è verificato un problema con la licenza di questo prodotto. Riavvia e riavvia il prodotto. Se il problema persiste dopo il riavvio, contattare il servizio clienti per ulteriore assistenza e menzionare il codice di errore mostrato nella parte inferiore di questa schermata.
Hoe maak je Fout 213 8 (Er is een probleem opgetreden met de licentieverlening van dit product) - Er is een probleem opgetreden met de licentieverlening van dit product. Start het product opnieuw en start het opnieuw. Als dit probleem zich blijft voordoen na het opnieuw opstarten, neem dan contact op met de klantenservice voor verdere hulp en vermeld de foutcode die onderaan dit scherm wordt weergegeven.
Comment réparer Erreur 213 8 (Un problème est survenu avec la licence de ce produit) - Un problème est survenu avec la licence de ce produit. Redémarrez et relancez le produit. Si ce problème persiste après le redémarrage, contactez le service client pour obtenir de l'aide et mentionnez le code d'erreur affiché en bas de cet écran.
어떻게 고치는 지 오류 213 8 (이 제품의 라이센스에 문제가 발생했습니다) - 이 제품의 라이센스에 문제가 발생했습니다. 제품을 다시 시작하고 다시 시작하십시오. 다시 시작한 후에도 이 문제가 계속 발생하면 고객 서비스에 추가 지원을 문의하고 이 화면 하단에 표시된 오류 코드를 언급하세요.
Como corrigir o Erro 213 8 (Ocorreu um problema com o licenciamento deste produto) - Ocorreu um problema com o licenciamento deste produto. Reinicie e reinicie o produto. Se o problema persistir após a reinicialização, entre em contato com o atendimento ao cliente para obter mais assistência e mencione o código de erro mostrado na parte inferior desta tela.
Hur man åtgärdar Fel 213 8 (Ett problem har uppstått med licensieringen av denna produkt) - Ett problem har uppstått med licensiering av denna produkt. Starta om och starta om produkten. Om problemet kvarstår efter omstart, kontakta kundtjänst för ytterligare hjälp och ange felkoden som visas längst ner på skärmen.
Как исправить Ошибка 213 8 (Возникла проблема с лицензированием этого продукта) - Возникла проблема с лицензированием этого продукта. Перезагрузите и повторно запустите продукт. Если проблема не исчезнет после перезапуска, обратитесь в службу поддержки клиентов за дополнительной помощью и укажите код ошибки, показанный в нижней части этого экрана.
Jak naprawić Błąd 213 8 (Wystąpił problem z licencjonowaniem tego produktu) - Wystąpił problem z licencjonowaniem tego produktu. Uruchom ponownie i ponownie uruchom produkt. Jeśli problem nadal występuje po ponownym uruchomieniu, skontaktuj się z obsługą klienta w celu uzyskania dalszej pomocy i podaj kod błędu widoczny na dole tego ekranu.
Cómo arreglar Error 213 8 (Ha ocurrido un problema con la licencia de este producto) - Ha ocurrido un problema con la licencia de este producto. Reinicie y vuelva a lanzar el producto. Si este problema persiste después de reiniciar, comuníquese con el servicio al cliente para obtener más ayuda y mencione el código de error que se muestra en la parte inferior de esta pantalla.

The Author About The Author: Phil Hart has been a Microsoft Community Contributor since 2010. With a current point score over 100,000, they've contributed more than 3000 answers in the Microsoft Support forums and have created almost 200 new help articles in the Technet Wiki.

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07/07/23 07:32 : A Windows 10 user voted that repair method 1 worked for them.

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