Error Troubleshooting > Runtime Errors > Adobe Systems Inc. > Adobe Flash Player > Code 1722

How to fix the Runtime Code 1722 There is a problem with this Windows Installer package

This article features error number Code 1722, commonly known as There is a problem with this Windows Installer package described as Adobe Flash Player 11 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C: \Use

Error Information

Error name: There is a problem with this Windows Installer package
Error number: Code 1722
Description: Adobe Flash Player 11 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C: \Use
Software: Adobe Flash Player
Developer: Adobe Systems Inc.

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About Runtime Code 1722

Runtime Code 1722 happens when Adobe Flash Player fails or crashes whilst it's running, hence its name. It doesn't necessarily mean that the code was corrupt in some way, but just that it did not work during its run-time. This kind of error will appear as an annoying notification on your screen unless handled and corrected. Here are symptoms, causes and ways to troubleshoot the problem.

Definitions (Beta)

Here we list some definitions for the words contained in your error, in an attempt to help you understand your problem. This is a work in progress, so sometimes we might define the word incorrectly, so feel free to skip this section!

Action - An Action is a response of the program on occurrence detected by the program that may be handled by the program events.
Activex - ActiveX is a Microsoft-proprietary framework for defining and accessing interfaces, to system resources, in a programming-language independent way.
Adobe - Adobe Systems is a software company headquartered in San Jose, California, USA
Contact - A person who may be approached for information or assistance or the action of communicating with someone, typically in order to give or receive information.
Flash - For questions on Adobe's cross-platform multimedia runtime used to embed animations, video, and interactive applications into web pages
Flash player 11 - Version 11 of Adobe Flash player released on October 2011
Installer - GENERAL INSTALLER SUPPORT IS OFF-TOPIC
Location - Location is a specific position in physical space, e.g a point on the surface of the Earth described using latitude and longitude coordinates
Package - Package broadly refers to two things: 1 a usable unitcomponent of builtcompiled of software, or 2 a partition of the global namespace java.
Player - DO NOT USE: this tag is ambiguous and is in the process of being cleaned up and deleted.
Windows - GENERAL WINDOWS SUPPORT IS OFF-TOPIC
Windows installer - Microsoft Windows Installer is an installation and configuration service provided with Windows
Flash player - For questions on Adobe's cross-platform multimedia runtime used to embed animations, video, and interactive applications into web pages
Setup - The process of installation is the deployment of an application onto a device for future execution and use.
Adobe flash - For questions on Adobe's cross-platform multimedia runtime used to embed animations, video, and interactive applications into web pages

Symptoms of Code 1722 - There is a problem with this Windows Installer package

Runtime errors happen without warning. The error message can come up the screen anytime Adobe Flash Player is run. In fact, the error message or some other dialogue box can come up again and again if not addressed early on.

There may be instances of files deletion or new files appearing. Though this symptom is largely due to virus infection, it can be attributed as a symptom for runtime error, as virus infection is one of the causes for runtime error. User may also experience a sudden drop in internet connection speed, yet again, this is not always the case.

Fix There is a problem with this Windows Installer package (Error Code 1722)

(For illustrative purposes only)

Causes of There is a problem with this Windows Installer package - Code 1722

During software design, programmers code anticipating the occurrence of errors. However, there are no perfect designs, as errors can be expected even with the best program design. Glitches can happen during runtime if a certain error is not experienced and addressed during design and testing.

Runtime errors are generally caused by incompatible programs running at the same time. It may also occur because of memory problem, a bad graphics driver or virus infection. Whatever the case may be, the problem must be resolved immediately to avoid further problems. Here are ways to remedy the error.

Repair Methods

Runtime errors may be annoying and persistent, but it is not totally hopeless, repairs are available. Here are ways to do it.

If a repair method works for you, please click the upvote button to the left of the answer, this will let other users know which repair method is currently working the best.

Please note: Neither ErrorVault.com nor it's writers claim responsibility for the results of the actions taken from employing any of the repair methods listed on this page - you complete these steps at your own risk.

Method 1 - Close Conflicting Programs

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When you get a runtime error, keep in mind that it is happening due to programs that are conflicting with each other. The first thing you can do to resolve the problem is to stop these conflicting programs.

Open Task Manager by clicking Ctrl-Alt-Del at the same time. This will let you see the list of programs currently running.
Go to the Processes tab and stop the programs one by one by highlighting each program and clicking the End Process buttom.
You will need to observe if the error message will reoccur each time you stop a process.
Once you get to identify which program is causing the error, you may go ahead with the next troubleshooting step, reinstalling the application.

Method 2 - Update / Reinstall Conflicting Programs

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Using Control Panel

For Windows 7, click the Start Button, then click Control panel, then Uninstall a program
For Windows 8, click the Start Button, then scroll down and click More Settings, then click Control panel > Uninstall a program.
For Windows 10, just type Control Panel on the search box and click the result, then click Uninstall a program
Once inside Programs and Features, click the problem program and click Update or Uninstall.
If you chose to update, then you will just need to follow the prompt to complete the process, however if you chose to Uninstall, you will follow the prompt to uninstall and then re-download or use the application's installation disk to reinstall the program.

Using Other Methods

For Windows 7, you may find the list of all installed programs when you click Start and scroll your mouse over the list that appear on the tab. You may see on that list utility for uninstalling the program. You may go ahead and uninstall using utilities available in this tab.
For Windows 10, you may click Start, then Settings, then choose Apps.
Scroll down to see the list of Apps and features installed in your computer.
Click the Program which is causing the runtime error, then you may choose to uninstall or click Advanced options to reset the application.

Method 3 - Update your Virus protection program or download and install the latest Windows Update

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Virus infection causing runtime error on your computer must immediately be prevented, quarantined or deleted. Make sure you update your virus program and run a thorough scan of the computer or, run Windows update so you can get the latest virus definition and fix.

Method 4 - Re-install Runtime Libraries

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You might be getting the error because of an update, like the MS Visual C++ package which might not be installed properly or completely. What you can do then is to uninstall the current package and install a fresh copy.

Uninstall the package by going to Programs and Features, find and highlight the Microsoft Visual C++ Redistributable Package.
Click Uninstall on top of the list, and when it is done, reboot your computer.
Download the latest redistributable package from Microsoft then install it.

Method 5 - Run Disk Cleanup

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You might also be experiencing runtime error because of a very low free space on your computer.

You should consider backing up your files and freeing up space on your hard drive
You can also clear your cache and reboot your computer
You can also run Disk Cleanup, open your explorer window and right click your main directory (this is usually C: )
Click Properties and then click Disk Cleanup

Method 6 - Reinstall Your Graphics Driver

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If the error is related to a bad graphics driver, then you may do the following:

Open your Device Manager, locate the graphics driver
Right click the video card driver then click uninstall, then restart your computer

Method 7 - IE related Runtime Error

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If the error you are getting is related to the Internet Explorer, you may do the following:

Reset your browser.

For Windows 7, you may click Start, go to Control Panel, then click Internet Options on the left side. Then you can click Advanced tab then click the Reset button.
For Windows 8 and 10, you may click search and type Internet Options, then go to Advanced tab and click Reset.

Disable script debugging and error notifications.

On the same Internet Options window, you may go to Advanced tab and look for Disable script debugging
Put a check mark on the radio button
At the same time, uncheck the "Display a Notification about every Script Error" item and then click Apply and OK, then reboot your computer.

If these quick fixes do not work, you can always backup files and run repair reinstall on your computer. However, you can do that later when the solutions listed here did not do the job.

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About The Author: Phil Hart has been a Microsoft Community Contributor since 2010. With a current point score over 100,000, they've contributed more than 3000 answers in the Microsoft Support forums and have created almost 200 new help articles in the Technet Wiki.

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27/07/21 12:53 : A Android user voted that repair method 4 worked for them.

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Compatibility

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Article ID: ACX011604EN

Applies To: Windows 10, Windows 8.1, Windows 7, Windows Vista, Windows XP, Windows 2000

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Error: Code 1722 - Adobe Flash Player 11 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C: \Use

How to fix the Runtime Code 1722 There is a problem with this Windows Installer package

Error Information

About Runtime Code 1722

Definitions (Beta)

Symptoms of Code 1722 - There is a problem with this Windows Installer package

Causes of There is a problem with this Windows Installer package - Code 1722

Repair Methods

Method 1 - Close Conflicting Programs

Method 2 - Update / Reinstall Conflicting Programs

Method 3 - Update your Virus protection program or download and install the latest Windows Update

Method 4 - Re-install Runtime Libraries

Method 5 - Run Disk Cleanup

Method 6 - Reinstall Your Graphics Driver

Method 7 - IE related Runtime Error

Other languages:

STEP 1:

STEP 2:

STEP 3:

Speed Up Tip #11