Error: Code 35 - Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update.

How to fix the Device Manager Error 35 Code 35

This article features Error Code 35, also known as Code 35 and its description is Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update.

About Device Manager

Each device you connect to your computer has a compatible driver to help you run processes that utilize that component. You will find a list of all devices within the computer in the Device Manager's hardware device properties. When something is wrong with these components, you will see indicators on that list. These indicators will give you an idea whether it is a driver issue, a conflict with system resource or other devices. You may see an exclamation point, a question mark or a down arrow on the list.

Device Manager errors come with error messages that describe the situation you are having with your computer hardware. Known as hardware error codes, these tell you exactly which part of the computer is having an issue. When you come across Device Manager error codes, you can correct the problem by making changes in the Device Manager section.

The Device Manager window and its contents are similar in all Windows version. To view status of components in Device Manager, you can simply search for the term "Device Manager" or run the process "devmgmt.msc".

Definitions (Beta)

Here we list some definitions for the words contained in your error, in an attempt to help you understand your problem. This is a work in progress, so sometimes we might define the word incorrectly, so feel free to skip this section!

  • Bios - The BIOS software is built into the PC, and is the first code run by a PC when powered on 'boot firmware'
  • Configure - A Configure script is an executable script designed to aid in developing a program to be run on a wide number of different computers.
  • Contact - A person who may be approached for information or assistance or the action of communicating with someone, typically in order to give or receive information.
  • Device - Electronic devices: computers, smartphones, tablets, electronic hardware and platforms.
  • Firmware - Firmware is one of the most often used terms to denote the fixed programs andor data structures that internally control an electronic device.
  • Include - A provision that many programming languages provide to allow functionality defined in one file to be used in another.
  • System - System may refer to a set of interdependent components; Low level infrastructure like the operating system from a high language point of view or an object or function for accessing the previous

Symptoms of Code 35 - Code 35

As previously discussed, you will see indicators on the Device Manager window when you are experiencing problems with it. The problematic device might have a red X mark, an exclamation point or a question mark or a down arrow on it depending on what case you are facing.

An exclamation point denotes your computer detects a device but doesn't recognize it but if you see a question mark with an exclamation point, there may be conflicts between two devices connected to your computer. A red X mark means that your operating system cannot find the device, it might have been disabled or needs to be reconnected or rediscovered by your computer. A down arrow means a device is temporarily disabled.

Other than icon indicators on Device Manager, you may also receive errors that will tell you the symptoms your computer is displaying.

Fix Code 35 (Error Error 35)
(For illustrative purposes only)

Causes of Code 35 - Error 35

Regardless of the kind of Device Manager error you are getting, these errors are normally caused by the following:

  • Recent changes made in the system such as installation of a new program or hardware
  • Registry changes due to other error troubleshooting
  • Updates that your computer automatically installed
  • Virus infection that targets Device Manager settings
  • Not enough memory
  • Defective hardware due to normal device wear and tear

Repair Methods

There is no need to be afraid of receiving a Device Manager error. Device Manager errors are tools that help us properly identifying which component or software you need to troubleshoot.

If a repair method works for you, please click the upvote button to the left of the answer, this will let other users know which repair method is currently working the best.

Please note: Neither nor it's writers claim responsibility for the results of the actions taken from employing any of the repair methods listed on this page - you complete these steps at your own risk.

It is the simplest single step you perform to correct problems with your device. Whenever you get a Device Manager error, first thing you would want to do is to restart your computer and let your computer go back to previous setup without reinstalling or restoring your OS.

Also, keep it a habit to turn your computer off after use. It's an easy enough task to do and very helpful in maintaining proper system operations. Leaving your computer on a sleep or hibernate mode can shorten the life of your computer anyway, so, again, make it a point to shut down your computer after every usage.

Changes done to your computer can mess up your driver. If that happens, you can either reinstall your driver or update it. To do that, you can do the following.
  • If you received a Device Manager error code, take note of the description so you can pinpoint the driver or the component that is causing the error
  • Launch device manager by either searching for Device Manager or running "devmgmt.msc"
  • Find the driver on the list and right click on it
  • Click Uninstall in case you want to reinstall the driver, or Update Driver Software if you are trying to update it.
  • You will see a confirmation window, make sure the Delete driver software item is unchecked.
  • Click ok then reboot your computer.

You may alternately do this:

  • You may manually download the driver from the manufacturer.
  • Run it to replace the current driver you are using.
  • Once done, let your computer reboot.
You may also go back to the original driver your computer came with. To do that:
  • On Device Manager, find the problematic driver.
  • Right click the device and click Properties.
  • When you see the Properties window, click the Driver tab.
  • You will see the Roll Back Driver button, click that.
  • Confirm the rollback by clicking Yes when you see a question that says "Are you sure you would like to roll back to the previously installed driver software?"
  • Restart your computer after this.
For Window 7
  • Click Start > All Programs > Accessories > System Tools
  • Click System Restore and then click Next.
  • Choose your restore point when you know your computer is doing fine
  • Keep clicking Next and the click Finish
  • It will take time so be patient, wait for the operation to completely stop
For Windows 8, 8.1 or 10
  • Right-click the Start button, then click System.
  • Once in System window, click System and Security.
  • Tap System and on the left side, click System protection.
  • Click System Restore, follow the instruction to select your restore point and then click Next until you see the Finish button.
  • Wait for the restore process to finish.
You may do the following to install Windows Updates:
  • Click Start, Search for Update.
  • You will see Windows Update as one of the listed search items, click it.
  • This will automatically run a search for the most recent updates you should have. You may want to check the descriptions of the updates and install only those that are compatible with your system.
Peripherals may also cause issues on your computer. So, to eliminate the errors caused by these, you can simply unplug the device from your computer. Reboot your computer to help it remember your changes.
Other languages:

Wie beheben Fehler 35 (Code 35) - Die Systemfirmware Ihres Computers enthält nicht genügend Informationen, um dieses Gerät richtig zu konfigurieren und zu verwenden. Um dieses Gerät zu verwenden, wenden Sie sich an Ihren Computerhersteller, um ein Firmware- oder BIOS-Update zu erhalten.
Come fissare Errore 35 (Codice 35) - Il firmware di sistema del computer non include informazioni sufficienti per configurare e utilizzare correttamente questo dispositivo. Per utilizzare questo dispositivo, contattare il produttore del computer per ottenere un aggiornamento del firmware o del BIOS.
Hoe maak je Fout 35 (Code 35) - De systeemfirmware van uw computer bevat niet voldoende informatie om dit apparaat correct te configureren en te gebruiken. Als u dit apparaat wilt gebruiken, neemt u contact op met uw computerfabrikant voor een firmware- of BIOS-update.
Comment réparer Erreur 35 (Code 35) - Le micrologiciel du système de votre ordinateur n'inclut pas suffisamment d'informations pour configurer et utiliser correctement cet appareil. Pour utiliser cet appareil, contactez le fabricant de votre ordinateur pour obtenir une mise à jour du micrologiciel ou du BIOS.
어떻게 고치는 지 오류 35 (코드 35) - 컴퓨터의 시스템 펌웨어에 이 장치를 올바르게 구성하고 사용하는 데 필요한 정보가 충분하지 않습니다. 이 장치를 사용하려면 컴퓨터 제조업체에 문의하여 펌웨어 또는 BIOS 업데이트를 구하십시오.
Como corrigir o Erro 35 (Código 35) - O firmware do sistema do seu computador não inclui informações suficientes para configurar e usar corretamente este dispositivo. Para usar este dispositivo, entre em contato com o fabricante do computador para obter uma atualização de firmware ou BIOS.
Hur man åtgärdar Fel 35 (Kod 35) - Din dators systemprogramvara innehåller inte tillräckligt med information för att korrekt konfigurera och använda den här enheten. För att använda den här enheten, kontakta din datortillverkare för att få en firmware- eller BIOS -uppdatering.
Как исправить Ошибка 35 (Код 35) - Системная прошивка вашего компьютера не содержит достаточно информации для правильной настройки и использования этого устройства. Чтобы использовать это устройство, обратитесь к производителю компьютера за обновлением микропрограммы или BIOS.
Jak naprawić Błąd 35 (Kod 35) - Oprogramowanie układowe systemu komputera nie zawiera wystarczających informacji, aby prawidłowo skonfigurować i korzystać z tego urządzenia. Aby korzystać z tego urządzenia, skontaktuj się z producentem komputera w celu uzyskania aktualizacji oprogramowania układowego lub systemu BIOS.
Cómo arreglar Error 35 (Codigo 35) - El firmware del sistema de su computadora no incluye suficiente información para configurar y usar correctamente este dispositivo. Para usar este dispositivo, comuníquese con el fabricante de su computadora para obtener una actualización de firmware o BIOS.

The Author About The Author: Phil Hart has been a Microsoft Community Contributor since 2010. With a current point score over 100,000, they've contributed more than 3000 answers in the Microsoft Support forums and have created almost 200 new help articles in the Technet Wiki.

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Last Updated:
01/06/22 06:14 : A Android user voted that repair method 1 worked for them.

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Article ID: ACX01658EN

Applies To: Windows 10, Windows 8.1, Windows 7, Windows Vista, Windows XP, Windows 2000

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